Refund policy

Can I cancel my order?

Yes, you're able to cancel your order as long as you do it before it has shipped. If the order has already shipped I am unable to cancel it and refund you.

Returning order/items no longer wanted

Unfortunately I do not accept returns from international orders.

Damages and Issues

Once you receive your order, please inspect it carefully and make sure all is as it should be. If your order arrives in bad condition contact me as soon as possible with pictures of the package/items affected and we can then figure out next steps from there.

If you order is missing items/ has wrong items in in, please contact me as soon as possible so I can make it right.

Unclaimed items/returned packages

I occasionally receive packages back due to various different issues, in these case I will contact you if your package has came back to me, and we'll discuss next steps.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scandy_girl@hotmail.com.